Domiciliary Home Care & Befriending Services

Professional Carers provides Domiciliary Care services community wide across the North West of England (Wirral) and in Scotland (Edinburgh).

Domiciliary home care, often referred to as care at home, provides personalised care and support to people in the comfort and familiarity of their own home. It is designed to help individuals maintain their independence, confidence and usual routines while receiving assistance with the aspects of daily life they may find difficult. 

We offer a variety of care services that can be tailor-made to suit each individual. Appointment times vary from 30 minutes to one hour, through to 24-hour live-in care. This can be paid for privately or may be funded via the Local Authority.

The service can support adults with a variety of care needs, including older people, individuals with physical disabilities, people living with dementia and those receiving palliative or end-of-life care.

It may be suitable for someone who can remain at home but requires one or more planned visits during the hours of 07.00am - 10.00pm. It can also provide valuable reassurance to family members and unpaid carers, knowing that trained care staff will attend at agreed times.

Before the service begins, the person’s needs will be assessed and an individual care plan will be developed. This ensures every visit is delivered safely, respectfully and in accordance with the person’s routines and preferences

Meal preparation
Our staff are available to assist with meal preparation, from breakfast and lunch to evening meals. Even if it's just making tea and toast or preparing a microwave meal, our staff are happy to help while maintaining your independence. Many of our service users enjoy cooking their own meals but may require supervision to ensure their safety. All of our carers are trained in food hygiene, and whatever your dietary requirements, we are here to help.

Personal care
Many of us take for granted being able to get up in the morning and step into the shower, but some people may require assistance with their daily routine. Our carers are highly trained in supporting with showering, bathing, and general personal care. Whether you need help washing or simply supervision for safety, our staff can assist. Common tasks include washing, dressing, grooming, toileting, and support with incontinence.

Medication prompts
Many people take regular medication, and remembering to take it isn’t always easy. Our trained carers can visit at specific times to prompt and support you, ensuring the correct dosage is taken. A full digital record is maintained, with carers logging and signing each visit. This provides reassurance for both you and your next of kin.

Domestic help
For most people, a clean and tidy home is essential. Our staff can support with household tasks such as hoovering, cleaning, changing bedding, emptying bins, and general tidying. A personalised care plan will ensure all tasks are tailored to your individual needs.

Ensuring safety throughout the day
Some service users require assistance getting out of bed, navigating stairs, or with transfers such as using the toilet. Others may need help getting into bed at night. A Professional Carers assessor will visit you at home to understand your needs and create a tailored care package to help you live safely and independently.

Shopping
Shopping can be difficult when managing heavy bags. Our carers can accompany you to the shops or shop on your behalf—whichever you prefer. They can follow a shopping list, return your items, and help put them away.

Escorting to appointments
Many of our service users rely on us to attend GP or hospital appointments safely. Our carers can accompany you to ensure your safety to and from appointments, whether regular or one-off visits.

Outings
Getting out for fresh air and social interaction is important. Whether it’s a trip to the local park or along the promenade, our carers can support you to enjoy time outside safely. Regular carers are paired with service users to build trust and familiarity.

Sitting services
Some service users prefer companionship at home. Our carers can provide friendly company for a few hours, building trusted relationships over time. This service is also valuable for full-time carers who need time away, knowing their loved one is safe and supported.

Dementia care
Professional Carers has extensive experience in providing specialist dementia care. Our staff receive ongoing training, including support from external specialists, to ensure high-quality, person-centred care.

24-hour live-in care *availability dependant
Our 24-hour live-in care service provides continuous support and reassurance, day and night. This offers peace of mind that you or your loved one is being cared for by skilled, dedicated professionals.

Our Edinburgh befriending service provides friendly, reliable companionship to people who may feel lonely, isolated or simply benefit from some extra company and support.

A befriender can visit you at home or accompany you into the community, providing an opportunity to enjoy conversation, shared interests and meaningful activities. This could include going for a walk, visiting a local café, attending appointments, shopping, enjoying a favourite hobby or simply spending time together over a cup of tea.

Our service is tailored to each individual, helping people remain socially connected, build confidence and continue enjoying the things that matter most to them. Visits can be arranged regularly or occasionally, depending on your needs and preferences.

Whether you live independently or receive support from family, our caring Edinburgh team can provide companionship, reassurance and a familiar friendly face.

Extra Care offers the independence and privacy of living in your own home, with the added reassurance of having a dedicated care team available on-site 24 hours a day, seven days a week.

Unlike a traditional residential care home, residents have their own self-contained apartment, usually with a private living area, kitchen and bathroom. Many Extra Care developments also provide shared facilities and communal spaces where residents can meet, socialise, enjoy meals and take part in activities.

Extra Care is designed for people who want to remain independent but may need some additional help with everyday life. Support is flexible and based entirely on the individual’s assessed needs, preferences and routines.

Professional Carers currently provides 24-hour on-site care and support utilising dedicated teams, at three Extra Care developments across Wirral, Merseyside. This includes:

• Spinnaker House, Rock Ferry – Wirral's largest development comprising of 102 self-contained one and two-bedroom apartments. Residents benefit from an excellent range of communal amenities, including an on-site bistro and restaurant seating, two spacious lounges, assisted bathing facilities, landscaped communal gardens, parking, laundry facilities, a mobility scooter store and a hair salon.

• Sycamore Place, Wallasey – Offering 53 self-contained one and two-bedroom apartments designed to support independent living. Shared facilities include a welcoming communal lounge and kitchen, a hair salon, assisted bathing facilities, a modern laundry, landscaped gardens and on-site parking.

• St Oswald’s Court, Bidston – A welcoming development comprising 27 self-contained apartments, complemented by shared communal spaces and gardens, assisted bathing facilities and convenient on-site parking.

We have also been appointed to provide care and support at Driftwood Gardens in Moreton, a brand new 80 bed Extra Care scheme, which is currently under development and expected to open in 2027. Once mobilised, this will become the fourth Extra Care scheme supported by Professional Carers.

At each scheme, our care teams are based within the building around the clock. This means residents can receive planned care at the times agreed within their care plan, while also having the reassurance that help is nearby should an unexpected need arise.

Extra Care can support adults with a wide range of needs, including:

• Older people who need some assistance with daily living 
• People with physical or sensory disabilities 
• People living with dementia 
• Individuals returning home following illness or a hospital stay 
• People whose care needs have increased but who still wish to live independently 
• Couples who want to continue living together when one person requires care 
• People who may otherwise be considering residential care 

The amount of support provided can increase or decrease as someone’s needs change, helping residents remain in their own home for as long as it is safe and appropriate.

The housing and care elements of Extra Care are normally arranged separately. Depending on individual circumstances, care may be:

• Funded or part-funded by the Local Authority following a care needs and financial assessment 
• Funded through other eligible health or social care arrangements 
• Paid for privately 
• Provided through a combination of public and private funding 

Eligibility for an Extra Care apartment and access to a particular development are managed through the relevant housing provider and local allocation arrangements.

Applications for Extra Care housing are managed through Wirral Council. Applicants will usually need to be aged 55 or over, have a local connection to Wirral and have a combination of housing, care or support needs. 

A full assessment will be completed to understand your circumstances and determine whether Extra Care is suitable for you. To find out more about the eligibility criteria and how to apply, visit the Wirral Council Extra Care Housing webpage. If you need help completing the relevant forms, you can contact the Council’s Central Advice and Duty Team on 0151 606 2006, Monday to Friday between 8:50am and 5pm. 

Professional Carers is also contracted to operate Wirral’s dedicated 'Mobile Nights' service, providing care and support to people across the borough throughout the night.

The service operates every night of the year between 10.00pm and 7.00am, with teams of carers travelling throughout the Wirral community in pairs. It enables people to remain safely and independently in their own homes while receiving essential overnight support without needing a carer to stay at the property for the entire night.

Visits are planned around each person’s assessed needs and individual care plan, while the service can also respond to certain urgent or unexpected situations when requested through the appropriate health or social care services.

Our trained Mobile Nights carers can provide a wide range of overnight support, including:

• Assistance getting ready for bed 
• Personal care and continence support 
• Help using the toilet or commode 
• Medication support 
• Repositioning and pressure-area care 
• Support with mobility and transfers 
• Welfare and safety checks 
• Support for people receiving end-of-life care 
• Assistance following an agreed falls-response procedure 
• Reassurance for people who may feel anxious or unsettled during the night 
• Support with unexpected care needs, where this falls within the person’s assessed plan 

Our teams also work closely with families, community health professionals, district nurses, emergency services and other partner organisations when additional assistance or medical attention is required.

The service can support adults with a variety of care needs, including older people, individuals with physical disabilities, people living with dementia and those receiving palliative or end-of-life care.

It may be suitable for someone who can remain at home but requires one or more planned visits during the night. It can also provide valuable reassurance to family members and unpaid carers, knowing that trained care staff will attend at agreed times.

Before the service begins, the person’s needs will be assessed and an individual care plan will be developed. This ensures every visit is delivered safely, respectfully and in accordance with the person’s routines and preferences.

Mobile Nights is a commissioned Wirral Council service and is normally arranged following an assessment of the person’s care and support needs. The number and timing of visits will depend on the individual’s assessed requirements.

If you believe that you or someone close to you may benefit from overnight care, you can contact Wirral Council’s Central Advice and Duty Team on 0151 606 2006, Monday to Friday between 8:50am and 5pm, to request advice or an assessment. Existing Professional Carers service users can also speak with their care coordinator or assessor for further guidance.