All Professional Carers services are registered with the national regulator for social care in each country in which we operate [Northwest England and Scotland]. They inspect and check the quality of our services to make sure that we provide safe and caring services that meet the requirements of the law. We are regularly inspected to ensure compliance as part of our registration requirements.  

The regulators across the UK are:

• The Care Quality Commission for England
• The Care Inspectorate for Scotland
• Care and Social Services Inspectorate Wales
• Regulation and Quality Improvement Authority for Northern Ireland

A copy of our latest Care Quality Commission and Care Inspectorate reports are available by visiting your local branch, or by downloading a copy online. The links to access these reports are found below.

These reports will tell you about the quality of Professional Carers and how we are performing. 

As well as being full registered to provider services with the required government regulators, we are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have quality standards which set out how we should provide our service.